Triggering a manual Mercedes-Benz emer‐
gency call
#
To use the SOS button in the overhead
control panel: press the SOS button at least
one second long .
#
To use voice control: use the Voice Control
System voice commands (/ page 325).
The emergency call has been made:
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A voice connection is made to the Mercedes-
Benz emergency call center.
R
A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call center.
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center service provider.
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On the basis of the call, the service provider
decides whether it is necessary to call res‐
cue teams and/or the police to the accident
site.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
#
Dial the local emergency number on your
mobile phone.
Ending an unintentionally triggered manual
Mercedes-Benz emergency call
#
Select ~ on the multifunction steering
wheel. Depress the button for several sec‐
onds.
Data transfer of the Mercedes-Benz emer‐
gency call system
In the event of an automatic or manual emer‐
gency call the following data is transmitted, for
example:
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Vehicle's GPS position data
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GPS position data on the route (a few
(hundred meters )before the incident)
R
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Number of people determined to be in the
vehicle
R
Whether Mercedes me connect is available
or not
R
Whether the emergency call was initiated
manually or automatically
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Time of the accident
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Language setting on the multimedia system
Data transmitted is vehicle information. For any
questions about the collection, use and sharing
of the eCall system data, please contact MBU‐
SA's Customer Assistance Center at 800-FOR-
MERC.
For Canada, please contact MBC's Customer
Assistance Center at 1-800-387-0100.
Customer requests for covered information
should be submitted via the same channels.
For accident clarification purposes, the following
measures can be taken up to an hour after the
emergency call has been initiated:
R
The current vehicle position can be called up.
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MBUX multimedia system
