Manual Mercedes GL 2016 (page 28 of 462) (English)

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Information for customers in Califor-

nia

Under California law you may be entitled to a

replacement of your vehicle or a refund of the

purchase price or lease price, if after a rea-

sonable number of repair attempts

Mercedes-Benz USA, LLC and/or its author-

ized repair or service facilities fail to fix one or

more substantial defects or malfunctions in

the vehicle that are covered by its express

warranty. During the period of 18 months

from original delivery of the vehicle or the

accumulation of 18,000 miles (approximately

29,000 km) on the odometer of the vehicle,

whichever occurs first, a reasonable number

of repair attempts is presumed for a retail

buyer or lessee if one or more of the following

occurs:

(1) the same substantial defect or malfunc-

tion results in a condition that is likely to

cause death or serious bodily injury if the

vehicle is driven, that defect or malfunc-

tion has been subject to repair two or

more times, and you have directly noti-

fied Mercedes-Benz USA, LLC in writing

of the need for its repair,

(2) the same substantial defect or malfunc-

tion of a less serious nature than cate-

gory (1) has been subject to repair four or

more times

and you hav

e directly notified

us in writing of the need for its repair, or

(3) the vehicle is out of service by reason of

repair of the same or different substantial

defects or malfunctions for a cumulative

total of more than 30 calendar days.

Please send your written notice to:

Mercedes-Benz USA, LLC

Customer Assistance Center

One Mercedes Drive

Montvale, NJ 07645-0350

Maintenance

The Service and Warranty Booklet describes

all the necessary maintenance work which

should be done at regular intervals.

Always have the Service and Warranty Book-

let with you when you bring the vehicle to an

authorized Mercedes-Benz Center. The ser-

vice advisor will record every service for you

in the Service and Warranty Booklet.

Breakdown assistance

The Mercedes-Benz Roadside Assistance

Program offers technical help in the event of a

breakdown. Calls to the toll-free Roadside

Assistance Hotline are answered by our

agents 24 hours a day, 365 days a year.

1-800-FOR-MERCedes(1-800-367-6372)

(USA)

1-800-387-0100 (Canada)

For additional information, refer to the

Mercedes-Benz Roadside Assistance Pro-

gram brochure (USA) or the "Roadside Assis-

tance" section in the Service and Warranty

booklet (Canada). You will find both in your

vehicle literature portfolio.

Change of address or change of own-

ership

In the event of a change of address, please

send us the "Notification of Address Change"

in the Service and Guarantee booklet or sim-

ply call the Mercedes-Benz Customer Assis-

tance Center (USA) at the hotline number

1-800-FOR-MERCedes(1-800-367-6372) or

Customer Service Center (Canada) at

1-800-387-0100. This will assist us in con-

tacting you in a timely manner should the

need arise.

If you sell your Mercedes, please leave the

entire literature in the vehicle so that it is

available to the next owner.

If you have purchased a used car, please send

us the "Notification of Used Car Purchase" in

Introduction

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Mercedes GL 2016 Manual

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