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death or serious bodily injury if the vehicle is
driven,that defect or malfunction has been
subjecttorepair two or more times, and you
have directly notified Mercedes-Benz USA,
LLC in writingofthe need for its repair.
(2) the same substantial defect or malfunction
of aless serious naturethan category (1)
has been subjecttorepair four or more
times and you have directly notified
Mercedes-Benz in writingofthe need for its
repair.
(3) the vehicle is out of servicebyreason of
repair of the same or differentsubstantial
defectsormalfunctionsfor acumulative
total of more than 30 calendar days.
Please send your written notice to:
Customer Assistance Center
Mercedes-Benz USA,LLC
3Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
Always bring the Maintenance Booklet with you
when takingthe vehicle to an authorized
Mercedes-Benz Center.Your customer service
advisor will enter every serviceintoyour Main-
tenance Booklet on your behalf.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offerstechnical help in the event of a
breakdown.Calls to the toll-free Roadside Assis-
tanceHotline are answered by our agents24
hours aday, 365 days ayear.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information,refer to the
Mercedes-Benz Roadside Assistance Program
brochure(USA)orthe "Roadside Assistance"
section in the Service and WarrantyBooklet
(Canada). You will find both in the vehicle docu-
ment wallet.
Change of address or change of own-
ership
In the event of achangeofaddress, please send
us the "Notification of AddressChange" in the
Service and WarrantyBooklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA)atthe hotlinenumber
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100.This will assist us in contact-
ing you in atimely manner should the need arise.
If you sell your Mercedes,please leave all liter-
ature in the vehicle so that it is available to the
nextowner.
If you have purchased aused car, please send us
the "Notification of Used Car Purchase" in the
Service and WarrantyBooklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA)atthe hotlinenumber
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outsidethe USA
and Canada
When you are abroad with your vehicle, observe
the following points:
R
Service facilities or replacementparts may
not be readily available.
R
Lead-free fuel for vehicles with acatalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
R
The fuel may have aconsiderably lower
octane number. Unsuitable fuel can cause
enginedamage.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA,LLC
European DeliveryDepartment
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European DeliveryDepartment
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
26
Service and vehicle operation
Introduction
28


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