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VG0970_D2 2/28/13 21
TroubleshoongAndErrorMessagesTroubleshoongAndErrorMessages
In the event that your Memphis grill encounters any kind of issue or problem in operaon, please con
sult this chart. If the soluons oered here are insucient to resolve the maer, please contact your
dealer, or Hearthland Products directly at the number found at the end of this manual.
Problem Cause Solution
Received Error
Message "ER1"
The appl i ance has overheated,
possibly due to a grease fire, or
excess fuel.
Turn the grill off and allow it to cool. If necessary, follow the procedure in
the General Warning section. Clean grill interior and clear of excess fuel
before restarting.
The appliance has failed to ignite
withi n the al l otted 30 minutes.
• Check the hopper for suffi ci ent fuel .
Check the burn pot for ash buildup or other obstructions.
Check igniter to see if it is heating up(igniter may need replacing).
In extreme cold, grill may require additional priming to achieve ignition.
Make sure hood is closed.
Grill will not stay lit. Check the hopper for sufficient fuel.
Check the burn pot for ash buildup or other obstructions.
Make sure hood is closed.
Received Error
Message "ER3"
The appliance has experienced
power failure during operation.
Ensure that your grill is securely plugged in.
• Check for powerfailures within your home.
Gril l is not properly plugged in. Ensure that your grill is plugged into a working GFCI outlet.
A power surge has tripped the
circuit board fuse on the ITC.
Fuse must be manually replaced. See guide at the end of this section.
Wood pellets have absorbed
excess moisture.
Clear the hopper and burn pot of moist pellets, replacing them with dry
pellets.
• Burn pot i s overl oaded wi th ash
buildup.
Check the burn pot for ash buildup or other obstructions.
Grill isnt receiving sufficient fuel. Check the hopper for sufficient fuel.
Ensure both sides of the hopper are filled (Elite, Pro and BuiltIn).
Grill isnt receiving sufficient air
flow.
Check the burn pot for ash buildup or other obstructions.
Check to see if fan(s) have been unplugged or have failed.
Contact dealer or Hearthland directly in case of fan failure.
• Burnpot i s overl oaded wi th ash
buildup.
Check the burn pot for ash buildup or other obstructions.
Check to see if fan(s) have been unplugged or have failed.
Frequent Flareups
are experi enced
• Fl a mmabl e materi al bui l dup. Check to see if fan(s) have been unplugged or have failed.
Cooki ng temperatures
are uneven
Unbalanced airflow throughout
the grill.
Ensure that Savorizer® is installed correctly
ITC Constantly Reads
32
Damaged ITC Contact your dealer or Hearthland Products
Grill Will Not Turn On
Grill Produces Excess
or Discolored Smoke
Received Error
Message "ER2"
Grill Will Not Achieve
Or Maintain Stable
Temperature
24


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