Manual Mellerware 22330 - RIO (page 3 of 6) (English, French, Portuguese, Spanish)

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Problem Reason Action Precaution

The kettle is leaking It can be condensation This is normal if it is

boiled several times in

a row.

This kettle is for

domestic use only.

The kettle is very full Pour the water to its

maxi-mum level

If the overloaded water

can be expelled from

the kettle, a danger can

occur.

The switch is sticking. Make sure the switch

is clean.

Keep the appliance

away from cooking

splashes.

The kettle does not

work

Power outlet is

switched off

Turn on the house plug Make sure the water

covers the element

before operating.

Home shot is not

working.

Check the plug with

another device.

The device must have

a similar power to

avoid over-loads.

The kettle is not sealed

in the base correctly

Place the kettle on the

base correctly.

The useful life of the

kettle will be reduced

if it is not correctly

inserted in the base.

The boiler is discon-

nected from the electri-

cal network.

Overloaded circuit. Unplug all devices

connected to the same

circuit.

Note that there may be

up to 5 current leads in

a circuit.

The kettle takes too

long to boil

The element has lime

depos-its.

Descaling element us-

ing a patented solution

or citric acid. If it is

not successful, then a

new element may be

required.

Boilers with scale will

have a reduced life.

Clean the bal-ance

regularly.

The kettle operates

intermit-tently

The element has lime

depos-its.

Descaling element us-

ing a patented solution

or citric acid. If it is

not successful, then a

new element may be

required.

Boilers with scale will

have a reduced life.

Clean the bal-ance

regularly.

The kettle rusts on the

out-side

The steam tank has

rusted and turned

orange.

Clean your kettle after

each use to keep it dry.

Keeping any device

clean at all times will

prolong the life of the

product.

Thank you for purchasing a Mellerware product. Mellerware guarantees that your product has been thoroughly

inspected and tested before being dispatched and is free from mechanical and electrical defects and complies with

the applicable safety standards. With every Mellerware product purchased you get a 2 year warranty as detailed in the

terms and conditions below.

First Year – 1 Year Retail Warranty:

Should defects due to faulty parts or workmanship devel-

op, under normal use, within 12 months from the original

purchase date, please return the product to the store from

where it was purchased for repair free of charge. However,

for the custormer’s convenience we will replace products

where the purchase price is equal to or less than R750

incl. VAT

Second Year – 1 Year Extended Warranty

Mellerware takes pride in their product quality and there-

fore offer an extended 12 month warranty over and above

the 1 Year Retail Warranty. Should defects due to faulty

material or workmanship develop, under normal domestic

use, after the 12 month period and within 24 months from

the original date of purchase, please return the product

postage pre-paid to Mellerware for repair. Mellerware

will repair the product free of charge and return it to you

directly. Mellerware will replace a product with a similar

product in the same or better condition, if the repair can-

not be conducted for whatever reason.

NB: The 1 Year Extended Warranty is only valid for cus-

tomers who have registered their warranty online at www.

mellerware.co.za within the first year after making their

purchase. See overleaf for details and instructions.

Before returning your product, check the

following:

• Your household mains supply socket is in good condi-

tion, working and switched on.

• The mains supply circuit is not overloaded (White trip

switch on your DB board is off).

• You have read the trouble shooting guide in your

Instructions for Use.

• All accessories and parts are present.

The following conditions apply:

1. Please ensure you retain your original receipt as this

must be presented when making a claim under the

terms of the warranty. It is impossible to determine

the warranty period without your original proof of pur-

chase, so please keep this in a safe place. (NB. Your

warranty can be scanned onto the Mellerware web

site for safe storage – see reverse side for details.)

2. If a refund or exchange is required the product must

be complete with all accessories, parts and packag-

ing. Missing parts will render the warranty void.

3. Upon receipt of your appliance, check it for any

transport damage to ensure it is safe for use. Return it

to the store as soon as possible for exchange if dam-

aged. The warranty is void if products are damaged

after use, so please do not use the damaged product.

4. Your product is designed for normal domestic

household use. Failure to read and comply with the

instructions for use, cleaning and maintenance will

render your warranty void, so please read these

instructions carefully to ensure your safety, and to

get the most effective use from the product. (e.g. not

removing lime scale; water deposits; insect infesta-

tion, and/or burnt products)

5. Any abuse, negligent, improper or accidental use

or care will render the warranty void and Creative

Housewares (Pty) Ltd will not be liable for any loss

or damage.

6. Any attempted repair, or replacement of unauthor-

ised parts will render the warranty void, so please

contact an authorised service centre or service

agent for any service or repair requirements.

7. NB: The warranty on replaced products will be from

the original date of purchase and not from when the

date replacement was made.

8. All repairs carry a 3 month warranty even if this falls

outside of the 2 year warranty period.

9. Mellerware will attempt to conduct repairs within

reasonable time in line with industry standards but

cannot be held responsible or liable for any circum-

stances not under our control.

10. Terms and Conditions are subject to change without

prior notice.

Repairs Out of the Warranty Period

If service or repair becomes necessary outside the

warranty period, this service is still available however all

transport/postage, spares and labour costs will be for the

customers’ account. All chargeable repairs will require

the customers’ written acceptance of the quote. Once the

go-ahead has been received Mellerware will undertake to

conduct the repair within a reasonable time and maintain

the condition of the product as received. All repairs are

warranteed for 3 months from the date of the repair.

For any service, enquiries and complaints please contact

our Customer Care on 086 111 5006 or e-mail help@

chwsa.co.za from 08h00 to 15h00 Monday to Friday

excluding public holidays. Please also note that the com-

pany is normally closed for 2 weeks around Christmas

and New Year.

Please send all products for repair postage pre-paid to

one of the service centres listed on the back of this page.

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Mellerware 22330 - RIO Manual

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