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16.11. How to refresh or reset your device
If you‘re having problems with your device, you can try to refresh, reset or restore
it. Refreshing your device reinstalls Windows and keeps your personal files and
settings. It also keeps the applications that came with your device and the apps
you‘ve installed from the Windows Store. Resetting your notebook reinstalls
Windows but deletes your files, settings and applications – excluding the
applications that came with your device.
16.11.1. To refresh your device
Swipe in from the right edge of the screen, tap Settings, then tap Change PC
settings.
(If you‘re using a mouse, point to the top-right corner of the screen, move the
mouse pointer down, click Settings, then click Change PC settings.)
Tap or click Update and recovery, and then tap or click Recovery.
Under Refresh your PC without affecting your files, tap or click Get started.
Follow the instructions on screen.
16.11.2. To reset your device
Swipe in from the right edge of the screen, tap Settings, then tap Change PC
settings.
(If you‘re using a mouse, point to the top-right corner of the screen, move the
mouse pointer down, click Settings, then click Change PC settings.)
Tap or click Update and recovery, and then tap or click Recovery.
Under Remove everything and reinstall Windows, tap or click Get started.
Follow the instructions on screen.
PLEASE NOTE!
Always perform any type of recovery using mains power.
CAUTION!
Applications you’ve installed from websites and DVDs
will be removed. Applications that came with your device
and apps you‘ve installed from the Windows Store will be
reinstalled. Windows puts a list of removed applications
on your desktop after refreshing your device.
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