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TECHNISCHE ONDERSTEUNING
De flatbedscanner is in onze testlaboratoria samen met een
groot aantal uiteenlopende apparaten uitvoerig en met
succes getest. Hij beantwoord aan alle vereiste normen en
voldoet aan de standaard „Designed for Windows“, die de
hoogst mogelijke comptabiliteit waarborgt.
Het is echter gebruikelijk dat de drivers van tijd tot tijd
worden geactualiseerd. Dit gebeurt, omdat bijv. eventuele
comptabiliteitsproblemen met andere nog niet geteste
componenten (programma's, apparaten) optreden. Op het
Internet vindt u op onze websites zowel driveractualiseringen
alsook de nieuwste informaties m.b.t. tot uw product.
HEBT U MEER ONDERSTEUNING NODIG??
Wanneer de adviezen in de vorige rubrieken uw probleem
niet hebben opgelost, stelt u zich dan in verbinding met ons.
Wij zouden het bijzonder op prijs stellen, wanneer u de
volgende gegevens klaar hebt liggen, voordat u zich met ons
in verbinding stelt:
- Hoe is uw computerconfiguratie?
- Welke extra randapparatuur gebruikt u?
- Welke meldingen verschijnen op het beeldscherm?
- Welke software gebruikte u, toen de storing optrad?
- Welke stappen hebt u reeds ondernomen om het
probleem zelf op te lossen?
- Houd uw klantnummer gereed, als u dat tenminste
reeds van ons hebt ontvangen.
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