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This warranty does not affect your statutory rights in any way and is subject to the applicable legal statutes of the
country where the product was sold to you by an authorised MEDION seller.
2. Scope
Subject to any exclusions set out within this warranty, where there is a defect in your MEDION product covered by
this warranty, MEDION will repair or replace the MEDION product. The decision whether to repair or replace the
product will be made solely at the discretion of MEDION. MEDION may, in its own discretion, replace the product
returned for repair under warranty with a replacement product that is either identical or, in the event that such
product(s) are no longer available, a product of equal or superior specification and quality.
No warranty is given for batteries or rechargeable batteries or for consumable materials subject to wear and tear,
i.e. for parts which have to be replaced periodically during the normal use of the product, such as video-projector
lamp.
Non critical failures that fall within industry specified tolerances e.g. noise, LCD pixels are not covered by this
warranty. Please consult the appropriate section in your user or instruction manual for this product for exact
specifications and tolerances.
To the extent which is permitted under law, MEDION will accept no liability for burnt-in images on plasma or LCD
products as a result of normal wear and tear during the operation of the product. Please refer to your user or
instruction manual for this product for detailed operating instructions for your plasma or LCD product.
The warranty does not cover errors relating to the playback of data media in an incompatible format or created
with unsuitable software.
If it is found during repair or assessment that the defect concerned is not covered under warranty, MEDION
reserves the right to invoice you for all reasonable costs incurred by MEDION. These costs will be in relation to the
return of the product, including reasonable administration costs, plus reasonable costs for materials used and
labour provided when repairing or replacing the product. This is subject to MEDION providing you with an
estimate for carrying out such work prior to costs being incurred and that you have accepted the estimate.
You are entitled to seek independent advice or consultation relating to your product or any of MEDION’s findings.
MEDION will not be liable for any costs incurred to you when doing so.
3. Exclusion from warranty
To the extent permitted by law, this warranty shall be void in the event that defects or loss caused by:
a. failure and damage resulting from the operation of the product in an environment other than that
recommended in the accompanying user or instruction manual (e.g. in direct sunlight or in a damp
room);
b. accidental damage;
c. use other than in accordance with the accompanying user or instruction manual;
d. modifications, conversions, expansions, maintenance and/or repairs made to the MEDION product by
unauthorised repairers or use of unauthorised third party parts;
e. negligence;
f. virus attack or software errors; or
g. improper transportation or packaging during return of the product.
This warranty will also be considered void if labels or serial numbers of the product or of a component of the
product are modified or made illegible.
To the extent permitted by law, MEDION shall; only be responsible for losses which are a reasonably foreseeable
consequence of the relevant defect in the product; MEDION will not be responsible for any costs incurred in
relation to software configuration; economic loss; loss of opportunity; loss of income; or loss of data or software
arising out of its repair or replacement of a MEDION product under this warranty
4. Service Hotline
Before returning the product to MEDION you must contact us using the service hotline or via the internet
(www.MEDION.co.uk). You will receive further instructions for making your claim under warranty when you call.
The service hotline is available on 362 days in the year, including Sundays and bank holidays but excluding
Christmas day, New Years Day and Easter day. The service hotline is subject to [national rate] telephone call
charges. These charges are subject to change. The price of your call will be stated at the beginning of the call.
II. Special warranty conditions for MEDION PC, notebook, pocket PC (PDA) and navigation devices (PNA)
The following terms apply to MEDION PC, notebook, desktop, pocket PC and laptop products and optional items
included with such products. If one of these items has a fault, you also have a warranty claim for its repair or
