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The notebook will not switch on.
` If the notebook is in battery mode, connect the notebook to the mains adapter
and check that the battery is charged or being charged.
` If you are already operating the notebook using the mains adapter, disconnect
the mains adapter from the socket and connect an electrical appliance such as
a lamp to the same socket to test it. If the lamp does not work either, seek the
advice of an electrician.
The screen is black.
This fault can have various causes:
The operating light (on/off switch) does not light up and the Notebook is in
hibernation.
Solution:
Press the on/off switch.
The sleep light is flashing. The Notebook is in sleep mode.
Solution:
Press the on/off switch.
The background lighting has been disabled using the Fn+F7 keyboard
shortcut.
Solution:
Reactivate the background lighting by pressing any key.
The Notebook turns itself off during operation.
` The battery may be flat. Plug the Notebook in using the mains adapter and
charge the battery.
Wrong time and date displayed.
` Click the clock display in the taskbar. Select Change date and time setting and
enter the correct values.
The WLAN/Bluetooth connections do not work.
` Check that flight mode is disabled.
The touchpad is not working.
` To activate the touchpad, press the Fn+F9 keyboard shortcut.
Apps (e.g. the weather app) cannot be displayed as live tiles.
` Check the date, time zone and time.
18.3. Do You Need More Help?
You’ve checked through the suggestions in the previous section and youre still
having problems with your device? Then call our hotline or contact us at
www.medion.com. We’ll be glad to help you.
Before contacting your technology centre, however, prepare the following
information:
Have you made any upgrades or modifications to the initial configuration?
What is the model number of your notebook? (model number to be found on
the rating plate of your product)
38


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