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19. Klantenservice
19.1. Eerste hulp bij hardwareprobleme n
Storingen kunnen soms banale oorzaken hebben, maar soms ook liggen aan defec-
te componenten. We willen u hiermee een leidraad geven om het probleem op te
lossen.
Wanneer de hier genoemde maatregelen geen succes hebben, helpen we u graag
verder. Bel ons gerust!
19.2. Lokaliseren van de oorzaak
Begin met het zorgvuldig controleren van alle kabels en snoeren. Wanneer de sign-
aallampjes niet functioneren, controleert u of de PC en alle randapparatuur op het
stroomnet zijn aangesloten.
Controleer het stopcontact, het netsnoer en alle schakelaars in de schakeling
van het stopcontact.
Schakel de PC uit en controleer alle bedrading. Wanneer de PC aan randappa-
ratuur is aangesloten moet u ook de contacten van alle kabels controleren. Ver-
wissel de kabels voor verschillende apparaten niet zomaar, zelfs niet wanneer ze
er precies hetzelfde uitzien. De poling binnenin de kabel is misschien anders.
Wanneer u met zekerheid heeft vastgesteld dat het apparaat op het stroomnet
is aangesloten en alle verbindingen intact zijn, schakelt u de PC weer in.
8823 PC Win8 Aldi BE_NL RC1 Content.indd 528823 PC Win8 Aldi BE_NL RC1 Content.indd 52 15.11.2012 12:24:1215.11.2012 12:24:12
55


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