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returning your product to MEDION. PLEASE MAKE SURE THAT YOU HAVE A BACKUP
COPY OF ALL DATA ON THE PRODUCT BEFORE RETURNING THE PRODUCT TO
MEDION. MEDION shall bear the costs of postage and packaging for returning the
product and the transportation risk. However, if following examination of the
defective product in question, MEDION, in its reasonable opinion, considers that the
defect has been caused by:
• your operating and/or using the product other than as instructed in the
accompanying documentation;
• damage caused in transit as a result of your negligence in packaging of the
product; and/or
• otherwise than in accordance with the terms of this warranty;
This warranty shall be void and you may be required by MEDION to reimburse
MEDION for the reasonable costs of postage and packaging before MEDION will
return the product to you. If so and you would still like MEDION to repair or replace
the product, MEDION may do so but you will be charged MEDION’s standard rates
for repair and replacement for this service.
Before returning the product, please contact MEDION via the service hotline or via
the internet (www.MEDION.co.uk). You will receive a reference number (RMA No.)
on the warranty card. Please mark the outside of your package to ensure that this
reference number is clearly visible. Please submit a letter containing as much
detailed information as possible and, a full description of the defect or fault.
This should include:
• a description of the fault;
• when it occurred, how long it has been evident and how frequently it occurs
;
• any errors message(s) displayed when using the product;
• a description of the circumstance(s) and conditions in which the fault occurs;
and
• whether it is an intermittent or persistent fault;
This will greatly assist MEDION in identifying the defect, when submitted together
with the defective product.
Unless otherwise instructed by a MEDION representative in all cases, the product
must be returned complete with all parts which were included with the original
product. Incomplete contents of the returned package may lead to a delay in the
repair or replacement. MEDION does not accept any liability for any additionally
