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After Sales Support TEL: 1 300 884 987 WEB Support: www.medion.com.au
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Customer service
Errors and possible causes
The device is not recognized or not activated.
Have you connected the cable in accordance with the installation instructions? Please
check all the cable connections.
Have you restarted the computer after the installation?
The device cannot be switched on.
Make sure the batteries have been inserted correctly.
Check the energy status of the batteries.
Release the connection to the PC.
The lettering changes or even disappears at some points.
Change the pressure or the speed with which you are writing.
Change the angle of the pen to the surface of the device.
The lettering appears uneven and illegible to you.
The refill could have been inserted incorrectly. Remove the refill and re-insert it correctly.
The lettering is severely distorted, slow or not present.
Check the energy status of the batteries if you have not used the device for a long time.
Check that a new refill has been inserted correctly if you have replaced the refill in the
meantime.
‘M’ will continue to be shown in the LCD display, instead of ‘SD’, after an SD card has been
inserted.
Make sure that the SD card has been inserted into the card slot correctly and that the
Write Protection switch is positioned at ‘Open’.
Is the card compatible?
The device switches off automatically.
This should happen when a memory card is removed.
The device switches off after a specific time, so that the batteries are not used unnecessar-
ily.
The Pen symbol does not appear in the LCD display.
Change the writing pressure.
Check the energy status of the batteries.
Make sure that you are writing in the recognizable area.
Signal failures can arise. Restart the device or carry out a Reset (press the Reset button [7]
on the back of the device).
21


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