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Troubleshooting
You can troubleshoot the following problems that may occur while using this product:
Cannot turn on this product.
Make sure that the battery is fully charged and inserted properly.
Battery Charging
1. When charging, the battery is fully charged when the red LED light blinks for one second
and then turns off.
2. If you can not charge the battery the first time you use this unit, please check whether or
not you have installed the battery properly. We recommend charging the battery for at
least 4 hours to make sure that the battery is fully charged.
3. After you have charged the battery or used this unit continuously for 30 minutes, the ma-
chine will produce some heat, which is a normal charge or discharge phenomenon.
4. If the battery icon blinks when the machine is on, it means that the battery is low. Please
recharge the battery or replace with another one.
5. This unit is bundled with a high-quality battery. If you purchase a new battery, we recom-
mend buying a battery with the same quality to maintain good operations of this unit. We
also do not recommend using a low-priced handset charger to charge this battery. Some
electric appliances are not protected by an overload design and will shorten the battery life.
Cannot use the inserted SD/MMC card.
If you cannot use the SD/MMC card after inserting the card, please check the following:
1. If the SD/MMC card is damaged, please replace with a new one. Usually it is due to a bad
controller chip inside the SD card.
2. If the file in the SD/MMC card is damaged, please enter into Setup mode. Select Format,
and reformat the SD/MMC as FAT16.
Cannot play the created ASF (Mpeg4) on the PC.
The version of Media Player (series 8 or older) on your PC may be too old. Open your old Media
Player while the PC is linked to the Internet and this software will automatically install the decoding
program module that supports ASF Mpeg4. Or, download the latest version of Media Player from
the Microsoft website.
Video file or picture file is blurry or unclear.
The lens may be dirty. Use a lens-cleaning cloth to wipe the lens clean. Also, ensure that you click
the shutter softly to prevent your hands from shaking.
The machine gets hot while using.
When you charge the battery or use the machine continuously for 30 minutes, a slight warming is
normal.
Cannot connect to the PC, cannot use USB flash disk.
Check if the USB cable is properly connected. We recommend that you use the USB cable that
comes with this product. If your PC uses the Windows 98 operating system, it is necessary to in-
stall the Windows 98 driver from the CD.
What can I do if the system freezes during use?
Improper operation may cause this product to freeze. If you cannot restart or shut down, remove
the battery slot cover and re-install the battery. Restart to eliminate this problem.
Cannot play the created ASF (Mpeg4) on the PC.
The version of Media Player (series 8 or older) on your PC may be too old. Open your old Media
Player while the PC is linked to the Internet and this software will automatically install the decoding
program module that supports ASF Mpeg4. Or, download the latest version of Media Player from
the Microsoft website.
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