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20.2. System Restore with Windows Recovery Options
If you experience problems with your device, you can refresh or reset it. Windows
is reinstalled when you refresh your device. Your personal files and settings are
retained.
Windows is also reinstalled when you reset your device. However, your files, settings
and apps – except for the apps pre-installed on the device – are deleted.
If your notebook does not start properly three times in a row, the
Windows recovery menu automatically appears.
20.2.1. How to Refresh your Notebook
` Open the start menu.
` Select the Settings app from the list.
` Tap or click on Update & Security.
` Tap or click on the menu option Recovery.
` Tap or click on Get started.
` A dialogue box will now open, select the recovery option Keep my files to
refresh your notebook.
20.2.2. How to Reset your Notebook
` Open the start menu.
` Select the Settings app from the list.
` Tap or click on Update & Security.
` Tap or click on the menu option Recovery.
` Tap or click on Get started.
` A dialogue box will now open, select the recovery option Remove everything
to completely reinstall Windows.
NOTICE!
Loss of data!
All the data stored on your notebook will be deleted as
a result of resetting it.
` Back up your data before resetting the notebook.
Always perform any type of recovery using AC power.
If you have forgotten the Windows password for your device, you can
also restore the notebook from the login screen after rebooting the
device.
To do this, hold down the Shift key while on the login screen and then
select Power > Restart in the bottom right. After rebooting the
device, select Troubleshoot > Reset this PC.
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