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48
TECHNISCHE ONDERSTEUNING
De camera is in onze testlaboratoria samen met een groot
aantal uiteenlopende apparaten uitvoerig en met succes
getest. Het is echter gebruikelijk dat de drivers van tijd tot
tijd worden geactualiseerd. Dit gebeurt, omdat bijv.
eventuele comptabiliteitsproblemen met andere nog niet
geteste componenten (programma's, apparaten) optreden.
Op het Internet vindt u op onze websites zowel
driveractualiseringen alsook de nieuwste informaties m.b.t.
tot uw product.
HEBT U MEER ONDERSTEUNING NODIG?
Wanneer de adviezen in de vorige rubrieken uw probleem
niet hebben opgelost, stelt u zich dan in verbinding met ons.
Wij zouden het bijzonder op prijs stellen, wanneer u de
volgende gegevens klaar hebt liggen, voordat u zich met ons
in verbinding stelt:
- Hoe is uw computerconfiguratie?
- Welke extra randapparatuur gebruikt u?
- Welke meldingen verschijnen op het beeldscherm?
- Welke software gebruikte u, toen de storing optrad?
- Welke stappen hebt u reeds ondernomen om het
probleem zelf op te lossen?
- Houd uw klantnummer gereed, als u dat tenminste
reeds van ons hebt ontvangen.
52


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