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10. Troubleshooting
If problems occur with your monitor, make sure that the monitor has been properly installed. If the problems persist,
then read this section for information about possible solutions.
10.1. Picture interference or no picture
The mains cable must be firmly seated in the socket and the power switch (if available) must be switched on.
The computer must be switched on and the connection cables must be firmly seated in their sockets.
The values set in the operating system must be suitable for the monitor. To avoid distortions, select a resolution in
the 16:9 format.
If the screen saver has been activated or the monitor is in standby mode, press any key on the keyboard or move the
mouse.
Remove interfering devices (cordless phones, loudspeakers or similar) from the vicinity of the monitor.
If there are bent pins on the VGA socket, contact your customer service.
10.2. Incorrect colour display; picture is too bright/dark
Check the colour settings in the monitor’s OSD menu or in the computers operating system.
Select Autom. adjustment to optimise the settings for brightness and contrast. For optimisation, the display should
show a text page.
If there are bent pins on the VGA socket, contact your customer service.
11. Cleaning
Always unplug the device and disconnect all cables before cleaning.
Do not use solvents, corrosive agents or aerosol-based detergents to clean the device .
Clean the screen with a soft, lint-free cloth.
Make sure that no water droplets remain on the screen. Water can cause permanent discolouration.
Store the packaging material in a safe place; always use this box to transport the monitor.
NOTICE!
There are no parts inside the monitor housing require cleaning or maintenance.
12. Recycling and disposal
If you have any questions about disposal, please contact your sales agent or our service centre.
Packaging
Your device has been packaged to protect it against transportation damage. Packaging is raw material and
can be reused or added to the recycling system.
Device
Old devices should not be disposed of with the normal household rubbish. In accordance with Directive
2012/19/EU, the device must be properly disposed of at the end of its service life. This involves separating
the materials in the device for the purpose of recycling and avoiding any impact on the environment. Take
old devices to a collection point for electrical scrap or a recycling centre. Contact your local waste disposal
company or your local authority for more information on this subject.
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