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10. Troubleshooting
If problems occur with your monitor, make sure that the monitor has been properly installed. If the
problems persist, then read this section for information about possible solutions.
10.1. Picture interference or no picture
The mains cable must be firmly seated in the socket and the power switch (if available) must be
switched on.
The computer must be switched on and the connection cables must be firmly seated in their so-
ckets.
The values set in the operating system must be suitable for the monitor. To avoid distortions, se-
lect a resolution in the 21:9 format.
If the screen saver has been activated or the monitor is in standby mode, press any key on the
keyboard or move the mouse.
Remove interfering devices (cordless phones, loudspeakers or similar) from the vicinity of the
monitor.
10.2. Incorrect colour display; picture is too bright/dark
Check the colour settings in the monitors OSD menu or in the computers operating system.
11. Cleaning
Always unplug the device and disconnect all cables before cleaning.
Do not use solvents, corrosive agents or aerosol-based detergents to clean the device .
Clean the screen with a soft, lint-free cloth.
Make sure that no water droplets remain on the screen. Water can cause permanent discolourati-
on.
Store the packaging material in a safe place; always use this box to transport the monitor.
NOTICE!
There are no parts inside the monitor housing require cleaning or maintenance.
15


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