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Heeft u meer ondersteuning nodig ?
Als u ondanks de voorstellen in het vorige hoofdstuk nog altijd problemen hebt, neem dan
contact op met uw helpdesk. We zullen u telefonisch verder helpen. Voor dat u zich aan
uw servicecenter wend, hou aub. de volgende gegevens bij de hand:
Heeft u uitbreidingen of wijzigingen aan de beginconfiguratie uitgevoerd?
Wat voor extra randapparatuur gebruikt u?
Welke eventuele meldingen verschijnen op het beeldscherm?
Welke software gebruikte u, toen de fout opdook?
Welke stappen heeft u reeds ondernomen om het probleem op te lossen?
Driver - ondersteuning
Het systeem is met de geïnstalleerde drivers in onze testlaboratoria uitvoerig en met succes
getest. In de computerbranche is het echter gebruikelijk, dat de drivers van tijd tot tijd
worden geactualiseerd. Dit gebeurt, omdat bijv. eventuele comptabiliteitsproblemen met
andere nog niet geteste componenten (programma's, apparaten) optraden.
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