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19. FAQ – Frequently Asked Questions
Where can I find the necessary drivers for my Notebook?
The drivers can be found in the second hard drive partition in the
Drivers and Tools folders.
How do I activate Windows
®
?
Windows
®
is activated automatically as soon as an Internet connection is
established.
When is restoring factory settings recommended?
This method should only be selected as a last resort. Read about the alternatives
in the System recovery section.
How do I perform a data backup?
Perform a backup or backup synchronisation of selected data onto external
media to familiarise yourself with the technology. A backup is of no use if you
are unable to recover the data or if the medium is faulty or is no longer available.
Why do I need to reinstall my USB device even though I have already done it?
If the device is not operated on the same USB port as the one it was installed in,
it automatically receives a new identifier. The operating system then treats it like
a new device and tries to reinstall it.
Use the installed driver or connect the device to the port on which it was
originally installed.
20. Customer Service
20.1. What To Do in Case of Hardware Problems
Malfunctions can sometimes have quite trivial causes, but they may also be the
result of defective components. We have included a brief troubleshooting guide
below which may help to solve any problems.
If these tips don’t do the trick, then we’ll be more than pleased to help you out. Just
give us a call!
20.2. Find the Cause
Start by carefully checking all the cable connections. If the notebook is connected
to peripheral devices, check all the cable connections here too.
The notebook will not switch on.
` If the notebook is in battery mode, connect the notebook to the mains adapter
and check that the battery is charged or being charged.
` If you are already operating the notebook using the mains adapter, disconnect
the mains adapter from the socket and connect an electrical appliance such as
a lamp to the same socket to test it. If the lamp does not work either, seek the
advice of an electrician.
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