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18. FAQs – Frequently Asked Questions
How do I activate Windows
®
?
Windows
®
is activated automatically as soon as an Internet connection is
established.
When is restoring factory settings recommended?
This method should only be selected as a last resort. Read about the alternatives
in the System recovery section.
How do I perform a data backup?
Perform a backup or backup synchronisation of selected data onto external
media to familiarise yourself with the technology. A backup is of no use if you
are unable to recover the data or if the medium is faulty or is no longer available.
Why do I need to reinstall my USB device even though I have already done it?
If the device is not operated on the same USB port as the one it was installed in,
it automatically receives a new identifier. The operating system then treats it like
a new device and tries to reinstall it.
Use the installed driver or connect the device to the port on which it was
originally installed.
The notebook will not switch on.
` If the notebook is in battery mode, connect the notebook to the AC adapter and
check that the battery is charged or being charged.
` If you are already operating the notebook using the AC adapter, disconnect the
adapter plugfrom the outlet and connect an electrical appliance such as a lamp
to the same outlet to test it. If the lamp does not work either, seek the advice of
an electrician.
The Notebook turns itself off during operation.
` The battery may be fully discharged. Plug the Notebook in using the AC adapter
and charge the battery.
The Notebook cannot be switched on.
` If you are running the Notebook on batteries, check that they have been
inserted correctly and are fully charged.
The WLAN/Bluetooth connections do not work.
` Check whether airplane mode is disabled.
The touchpad is not working.
` To activate the touchpad, press the Fn+F7 keyboard shortcut.
Apps (e.g. the weather app) cannot be displayed as live tiles.
` Check the date, time zone and time.
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