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14
TROUBLESHOOTING
Check the following before contacting technical support:
Problem
Cause
Solution
The unit does not work.
The power is not connected.
Insert the plug into the wall outlet.
The device does not
dehumidify.
The water container is full.
Remove the water from the container.
The water container has not been replaced
correctly.
Place the water container in the correct position.
The air filter is clogged.
Clean the air filter.
The temperature or relative humidity in the room
where the device is operating is too low.
It is normal that the device does not dehumidify in
these conditions.
The dehumidifier
works, but reduces the
relative humidity
insufficiently/there is
little water in the water
tank.
The house is too large. This dehumidifier can dry
up to about a three/five bedroom house (12/20L).
We recommend using a dehumidifier with a greater
capacity.
There are too many sources of moisture. Bathing,
washing, drying clothes and cooking all puts
moisture into the air. Calor gas heating can add
too much moisture into the air for a dehumidifier.
We recommend using a dehumidifier with a greater
capacity. Consider using a different heat source to
a calor gas heater.
There is too much ventilation.
Reduce ventilation (e.g. close windows and shut
doors.)
The air filter is blocked and the reduce air flow is
effecting performance.
Clean the air filter.
The windows were
clear and now
condensation has
returned.
The outside air temperature has dropped and the
windows are colder.
Use the dehumidifier on a lower relative humidity
setting and run it 24 hours a day.
I cannot remove the
condensation from my
windows, even in
continuous mode.
The surface temperature of the windows is too low
for a dehumidifier to prevent condensation.
Common with single glazed windows and when the
outside air temperature drops below freezing.
Keep running the dehumidifier on continuous 24
hours a day and when the air temperature outside
increases the windows should clear of
condensation.
Dehumidifier is blowing
out warm air.
The dried air is past over heating coils before it is
blown into the room as part of the dehumidification
process.
This is normal, a dehumidifier is not an air cooler.
The dehumidifier is
noisy.
The air filter is blocked or the unit is on an uneven
surface.
Clean the filter and or put the dehumidifier on a flat
surface. A dehumidifier will also be noisier on
wooden floors than on carpet.
14


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