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Troubleshooting
Problem
Cause
Solution
The unit does not
work.
The power is not connected.
Insert the plug into the wall outlet.
The device does not
dehumidify.
The water container is full.
Remove the water from the container.
The water container has not been replaced
correctly.
Place the water container in the correct
position.
The air filter is clogged.
Clean the air filter.
The temperature in the room where the
dehumidifier is operating is too low.
The machine does not dehumidify below
1°C, it is highly unlikely at that temperature
that there is any moisture to remove
anyway.
The relative humidity in the room where the
dehumidifier is operating is too low.
The dehumidifier dries down to the target
relative humidity set and then goes into fan
only mode until the relative humidity goes
above the set point again.
The dehumidifier
works, but reduces
the relative humidity
insufficiently/there is
little water in the
water tank.
The house is too large. This dehumidifier can
dry up to about a small five bedroom house.
We recommend using a dehumidifier with a
greater capacity.
There are too many sources of moisture.
Bathing, washing, drying clothes and cooking all
puts moisture into the air. Portable gas heating
can add too much moisture into the air for a
dehumidifier.
We recommend using a dehumidifier with a
greater capacity. Consider using a
different heat source to a portable gas
heater.
There is too much ventilation.
Reduce ventilation (e.g. close windows and
shut doors.)
The air filter is blocked and the reduce air flow is
effecting performance.
Clean the air filter.
The windows were
clear and now
condensation has
returned.
The outside air temperature has dropped and the
windows are colder.
Use the dehumidifier on Maximum and run
it 24 hours a day.
I cannot remove the
condensation from
my windows, even
in Maximum mode.
The surface temperature of the windows is too
low for a dehumidifier to prevent condensation.
Common with single glazed windows and when
the outside air temperature drops below freezing.
Keep running the dehumidifier on Maximum
24 hours a day and when the air
temperature outside increases the windows
should clear of condensation.
Dehumidifier is
blowing out warm
The dried air is passed over a heating element
before it is blown into the room as part of the
This is normal, a dehumidifier is not an air
cooler.
12


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