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11
TROUBLESHOOTING
Check the following before contacting technical support:
Problem
Cause
Solution
The unit does not
work.
The power is not connected.
Insert the plug into the wall outlet.
The device does not
dehumidify.
The water container is full.
Remove the water from the container.
The water container has not been replaced
correctly.
Place the water container in the correct position.
The air filter is clogged.
Clean the air filter.
The temperature or relative humidity in the room
where the device is operating is too low.
It is normal that the device does not dehumidify in
these conditions.
The dehumidifier
works, but reduces
the relative humidity
insufficiently/there is
little water in the water
tank.
The house is too large. This dehumidifier can dry
up to about a small three bedroom house.
We recommend using a dehumidifier with a
greater capacity.
There are too many sources of moisture.
Bathing, washing, drying clothes and cooking all
puts moisture into the air. Calor gas heating can
add too much moisture into the air for a
dehumidifier.
We recommend using a dehumidifier with a
greater capacity. Consider using a different heat
source to a calor gas heater.
There is too much ventilation.
Reduce ventilation (e.g. close windows and shut
doors.)
The air filter is blocked and the reduce air flow is
effecting performance.
Clean the air filter.
The windows were
clear and now
condensation has
returned.
The outside air temperature has dropped and the
windows are colder.
Use the dehumidifier on Maximum and run it 24
hours a day.
I cannot remove the
condensation from my
windows, even in
Maximum mode.
The surface temperature of the windows is too low
for a dehumidifier to prevent condensation.
Common with single glazed windows and when
the outside air temperature drops below freezing.
Keep running the dehumidifier on Maximum 24
hours a day and when the air temperature outside
increases the windows should clear of
condensation.
Dehumidifier is
blowing out warm air.
The dried air is past over heating coils before it is
blown into the room as part of the dehumidification
process.
This is normal, a dehumidifier is not an air cooler.
The dehumidifier is
noisy.
The air filter is blocked or the unit is on an uneven
surface.
Clean the filter and or put the dehumidifier on a
flat surface. A dehumidifier will also be noisier
on wooden floors than on carpet.
Defrost light is on
The temperature is below 16°C
This is normal and the dehumidifier will alternate
between dehumidification and defrosting as
11


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