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25-SAFETY DEVICES AND ALARMS
MESSAGE ON DISPLAY TYPE OF PROBLEM SOLUTION
A07
Water probe tripped.
The water temperature exceeds the maximum
limit.
Limited heat exchange.
Possible causes:
closed system valves
system undersized for the product
air in the system
N.B.: the brazier opens to prevent further temperature
rise.
A08 Abnormal operation of smoke fan
Check cleanliness of the smoke fan compartment
and check if dirt is blocking it. If this is not enough,
the smoke fan is faulty. Contact an authorised service
centre to have it replaced.
A09
The smoke probe is faulty and does not detect
the exhaust smoke temperature properly
Contact an authorised service centre to have the
component replaced.
A11 Feed screw gear motor fault.
The component is not working regularly.
Contact an authorised service centre to have the
component checked and, if needed, replace the
component.
A12 Faulty gear motor driving sensor (PWM) Contact an authorised service centre.
A13 Circuit board overheating
The structure is too hot because the product has been
used for too long at the maximum power or there is
poor ventilation. When the stove is suciently cold,
clear the alarm on the stove panel or via app. Once
the alarm is cancelled, the product can be switched on
normally.
A14 Active sensor anomaly
Active Plus sensor operation anomaly.
This alarm blocks the stove and can be reset from the
App.
If the sensor is faulty, the alarm appears once again.
Contact an authorised service centre to have the
component replaced.
A17
Blocked feed screw due to clogged pellets or a
foreign body
The feed screw is not unblocked even after the feed
screw unblocking procedure indicated by the software
has been carried out (rotating the gear motor in both
directions). Try to remove the pellets and/or foreign
body with an extractor or call an authorised service
centre to perform this operation.
52


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