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18-FAULTS/CAUSES/SOLUTIONS
Technical Dept. - All rights reserved - Reproduction prohibited
ATTENTION:
All repairs must only be carried out by a specialised technician, with the product switched o and unplugged.
ANOMALY POTENTIAL CAUSES SOLUTIONS
The pellets are not fed into
the combustion chamber.
The pellet hopper is empty Fill the hopper with pellets.
Sawdust has blocked the feed screw Empty the hopper and remove the sawdust from
the feed screw by hand.
Faulty gear motor Replace the gear motor.
Faulty circuit board Replace the electric board.
The re goes out or the
product stops automatically.
The pellet hopper is empty Fill the hopper with pellets.
The pellets are not fed See the previous anomaly.
The pellet temperature safety probe has
been triggered
Let the product cool down, restore the thermostat
until the lockout is removed and switch the
product back on. If the problem persists, contact
Technical Assistance.
The door is not closed properly or the
gaskets are worn
Close the door and replace the gaskets with original
ones.
Unsuitable pellets Change the type of pellets with those
recommended by the manufacturer.
Low pellet supply Check the ow of fuel following the instructions in
the manual.
The combustion chamber is dirty Clean the combustion chamber, following the
instructions in the manual.
Clogged outlet Clean the smoke duct.
Faulty smoke extraction motor Check the motor and replace it, if necessary.
Pressure switch faulty or defective Replace the pressure switch.
The product works for a few
minutes and then switches
o.
Ignition stage not completed Repeat the ignition stage.
Temporary power outage Wait for the automatic restart.
Clogged smoke duct Clean smoke duct.
Faulty or broken temperature probes Check and replace the probes.
Faulty glow plug Check the glow plug and replace it, if required.
Pellets accumulate in the
brazier, the glass of the door
gets dirty and the ame is
weak.
Insucient combustion air. Clean the brazier and check that all the holes
are clear. Perform a general cleaning of the
combustion chamber and the smoke duct. Check
that the air inlet is not obstructed.
Damp or unsuitable pellets. Change the type of pellets.
Faulty smoke extraction motor. Check the motor and replace it, if necessary.
29


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