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36-TROUBLESHOOTING
ANOMALY POTENTIAL CAUSES SOLUTIONS
The product works for a few minutes
and then switches o.
Start-up phase is not completed. Repeat the ignition stage.
Temporary power cut. Repeat ignition.
Clogged smoke duct. Clean the smoke duct.
Faulty or broken temperature probes. Check and replace the probes.
Pellets accumulate in the brazier, the
glass of the door gets dirty and the
ame is weak.
Insucient combustion air. Make sure that the air inlet in the room is
tted and clear.
Clean the brazier and check that all the
holes are clear.
Perform a general cleaning of the
combustion chamber and the smoke duct.
Check the condition of the door gaskets.
Damp or unsuitable pellets. Change the type of pellets.
Faulty smoke extraction motor. Check the motor and replace it, if
necessary.
The smoke extractor motor is not
working.
No power to the appliance. Check the mains voltage and the
protection fuse.
The motor is faulty. Check the motor and capacitor and replace
them, if necessary.
Defective circuit board. Replace the electric board.
The control panel is broken. Replace the control panel.
The convection air fan never stops. Thermal probe defective or broken. Check the probe and replace it, if necessary.
Faulty fan. Wait a few minutes and check motor
operation, replace it if necessary.
The product has not reached the shutdown
temperature yet.
Wait.
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