Manual MCZ Club Comfort Air 2011 (page 62 of 65) (English)

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PELLET STOVES Chapter 6

INSTALLATION AND USE MANUAL

page 62

Problems/ causes/ solutions Technical service - Rights reserved MCZ Group S.p.A. - Reproduction prohibited

9. PROBLEMS / CAUSES / SOLUTIONS

ATTENTION:

All repairs must be carried out exclusively by

a specialised technician, with the stove

completely cold and the electric plug pulled

out.

PROBLEM POSSIBLE CAUSES REMEDY

Pellets not being fed

into the combustion

chamber.

 Pellet hopper empty.

 Feeder screw blocked by sawdust.

 Reduction motor defective.

 Defective electronic board.

 Refill pellet hopper.

 Empty the hopper and manually free the

feeder screw of sawdust.

 Replace reduction motor.

 Replace electronic board.

The fire goes out or the

stove stops

automatically.

 Pellet hopper empty.

 Pellets not being fed in.

 Intervention of pellet temperature sensor.

 Door not closed properly or gaskets

worn.

 Unsuitable pellets.

 Low pellet feed rate.

 Combustion chamber dirty.

 Smoke outlet obstructed.

 Smoke extraction motor failed.

 Refill pellet hopper.

 See previous problem..

 Let the stove cool down completely, reset

the thermostat till lockout ceases, relight

stove; if problem persists, contact

technical assistance.

 Close the door

or replace the gaskets

with original spare parts.

 Change to a type of pellet recommended

by the manufacturer.

 Have the fuel feed rate checked by

technical service.

 Clean the combustion chamber, following

instructions in the manual.

 Clean the smoke duct.

 Check the motor and replace if

necessary.

The stove runs for a

few minutes and then

goes out.

 Lighting cycle not completed.

 Temporary failure of electricity supply.

 Smoke duct obstructed.

 Temperature sensors defective or broken.

 Sparkplug failure.

 Re-run lighting cycle.

 See previous instruction.

 Clean smoke duct.

 Check and replace sensors as

necessary.

 Check the plug and replace if

necessary.

Pellets build up in

grate, door glass gets

dirty and flame is weak.

 Insufficient combustion air.

 Pellets damp or unsuitable.

 Smoke extractor motor broken.

 Check that the room air intake is present

and free.

 Check that the combustion air filter on the

pipe Ø 5 cm for air inlet is not obstructed.

 Clean the grate and check that all the

airways are clear.

 Carry out a general cleaning of the

combustion chamber and the smoke duct.

 Check the state of the door gaskets.

 Change the type of pellet.

 Check the motor and replace if

necessary.

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MCZ Club Comfort Air 2011 Manual

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