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Our 24 months warranty covers all manufacturing
defects in materials and workmanship when used
in normal conditions and in accordance with our
user manual. To request repairs or spare parts
under warranty for defects in materials and
workmanship you must present your proof of
purchase, made within the 24 months preceding
the service request.
Our 24 months warranty does not cover damage
caused by normal wear and tear, accidents,
abusive use, negligence or the consequence of
failing to comply with the user manual. Examples
of normal wear and tear include wheels and fabric
worn down by regular use and the natural
breakdown of colours and materials over
extended period of time and use.
What to do in case of defects:
Should problems or defects arise, your first point
of contact is your Maxi-Cosi dealer or retailer. Our
24 months Warranty is recognized by them
(1)
. You
must present your proof of purchase, made within
the 24 months preceeding the service request. It is
easiest if you get your service request
pre-approved by Maxi-Cosi Service. In principle,
we pay for shipment and for return freight
connected to service requests under the warranty.
Damage not covered by our warranty or on
products outside of warranty can be handled at a
reasonable fee.
This Warranty is in compliance with to European
Directive 99/44/EG of 25 May 1999.
(1) Products purchased from retailers or dealers that remove
or change labels or identification numbers are considered
unauthorized. Products purchased from unauthorized
retailers are also considered unauthorized. No warranty
applies to these products since the authenticity of these
products cannot be ascertained.
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