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60 Operating instructions, Comfort 390 plus (#178809 – EN)
10. Troubleshooting
Faults without the error message display
LCD display has no display and does not light up.
Voltage missing.
Check whether mains voltage is present.
Check current connection.
Thermal contactor in mains transformer has
triggered.
Leave the mains transformer to cool down.
Controller unit defective.
Have the drive system checked.
No response after pulsing.
Connectionterminalsfor“Pulse”buttonbypassed,e.g.
throughlineshort-circuitoratterminal.
Possibly test-disconnect wired key switch or
internal push-button from the controller unit:
Unplug cable from socket XB01, insert short-
circuit plug and search for wiring fault.
“3.5.132-wirephotocellconnection(XB01)”
No response after pulsing by hand-held transmitter.
Module receiver not plugged in.
Connect module receiver with controller unit.
“3.7Completingtheinstallation”
Hand-held transmitter coding does not match
receiver coding.
Reactivate hand-held transmitter.
“4.4Factorysettings”
Hand-held transmitter battery empty.
Insert new battery.
Radiooperationdeactivated(“externalbutton”symbol
ashes).
Press the + (OPEN) or – (CLOSE) button on the
drive to reactivate the radio.
Hand-held transmitter or controller electronics or
module receiver defective.
Have all 3 components checked.
“Externalbutton”symbolglowscontinuouslyinthe
LCD display.
Check if the DIP switch on the vario circuit board
is set to OFF. Set the DIP switch to ON.
“3.5.2Variocircuitboard”
Drive system reverses with interruption to frame photocell.
Programming was not performed correctly. Frame
photocellwasnotidentiedcorrectly.
Manually set the position of the frame photocell.
“Level8,Menu10-Positionoftheframephotocell”
Faults without the error message display
Low or no range.
Hand-held transmitter defective.
Check hand-held transmitter, replace if
necessary.
Antenna defective or installed incorrectly.
Check / replace antenna.
Lay antenna to the lintel or feed out of the garage,
if nec. install outside antenna.
Faults on frequency band used.
Switch to alternative frequency.
Drive lighting not working.
Bulb defective.
Replace LED.
With further faults.
Observe error message (see LCD display).
Have article no., production no. and version
to hand (see type plate) for any queries.
Reset and re-commissioning in accordance with
the operating manual.
Faults with error message display
The display shows detected faults with an
error number (example error number 7).
The controller switches to the message
mode.
In operating mode, pressing the P button
displays the most recent error number.
Error number 5
Closing edge safety device interrupted or defective.
Remove obstacle or have closing edge safeguard
checked.
Error number 7
After 120 seconds without pressing a button,
programming mode switches off automatically.
Restart the programming procedure.
Error number 9
Speed sensor pulse not available,
drive system blocked.
Have the drive system checked.
60


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