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TROUBLESHOOTING
Problems associated with the function of the appliance, which sometimes may seem serious, can often be solved
easily. Some you can solve yourself with the help of the following troubleshooter. Any further maintenance
should be done at an authorized service centre.
Error Possible cause Remedy
The robot is
charging
1. Contacts on the vacuum
robot and docking station are
not connected.
2. Docking station if OFF
1. Make sure the contacts between the vacuum robot
and the docking station are connected correctly.
2. Allow the robot to charge when it does not work,
to be ready for the next cleaning.
The robot is stuck
The robot has problems with
loose cables or carpet fringing.
The robot attempts to free itself automatically. If
this is not successful, you have to help the robot
manually.
The robot returns to
the docking station
before completing
the job.
1. The robot detected a low
power level and automatically
returns to be recharged.
2. The robot works differently on
different surfaces.
The operating time varies depending on the
complexity of the environment, the amount of
waste and the cleaning mode.
The robot does not
perform cleaning
work as planned.
1. The robot was not ON
2. The robot had a low energy
level.
3. The robot was stuck in some
obstruction.
1. Turn the robot ON
2. Allow the robot to charge when it does not work,
to be ready for the next cleaning.
3. Turn the robot OFF and clean the dust bin.
Make sure the wheels, brushes and sensors are clean.
The remote control
is not working.
(distance up to 5 m)
1. The distance is too large.
2. The robot or the remote control
is out of energy.
3. The infra-red beam of the
remote control is blocked by
something.
Obstacle or dirty sensor on the
robot’s body.
4. The beam may be affected
by another device operating on
a similar principle.
1. Replace the batteries. Make sure they are in the
right position.
2. Make sure, the robot is ON and has sufficient
energy to operate.
3. Clean the signal transmitter on the remote control
and the receiver on the robot.
4. Avoid using the remote control near other sources
of using infra-red signals.
Note: If none of the above recommended solutions help, try the following:
Turn the main power switch on the vacuum robot ON and OFF again.
Should the problems persist, please contact the service centre.
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