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8 Customer service
Customer service
Our aim is to provide easy, fast and solution-focused support at all times. To
this end, we offer a wide range of services:
Unlimited web support:
As a registered MAGIX customer, you have unlimited access to web support
offered via the convenient MAGIX service portal at http://support.magix.net,
including an intelligent help assistant, high-quality FAQs, patches and user
reports that are constantly updated. The only requirement for use is product
registration on www.magix.com
The online community - on-the-spot support and a platform for exchange:
MAGIX customers have free and unlimited access to the online community at
www.magix.info, which offers the opportunity to ask questions about MAGIX
products and to search for topics or answers. Besides questions & answers,
the knowledge pool includes a glossary, video tutorials and a discussion
forum. The multiple experts, found round-the-clock on www.magix.info
guarantee quick answers, sometimes within minutes of a question being
posted.
Email support for MAGIX products:
8 (eight) weeks of free email customer service (starting from the purchase
date) is automatically included with the purchase of any new MAGIX product.
MAGIX guarantees fast processing of your request and an immediate reply.
Premium email support:
If you experience problems after the 8 weeks of free email support have
expired, you can purchase a Premium email support ticket in the MAGIX Shop
for USD 12.99 | CAD 13.99 | GBP 9.99 | AUD 18.99 | ZAR 120.00 | EUR
12.99 | SEK 119.00 | NOK 99.00 | DKK 99.00. This ticket applies to a
specific problem and is valid until it is solved; it is therefore not restricted to
one email. Reporting evident program errors is exempt from this regulation.
Please note: To be able to use the Premium email support and free product
email support via the Internet, you have to register your MAGIX product using
the serial number provided. This can be found on the CD case of your
installation CD or on the inside of the DVD box.
Additional telephone service:
Besides the large number of free customer service offers, we also offer a fee-
based telephone customer service.
A summary of technical support telephone numbers is available here:
http://support.magix.net/
8


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