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3. Connect the IP security camera to the computer using the
network cable
4. Use program supra IPCam Config to search for the IP secu-
rity camera.
5. Under supra IPCam Config select camera and then the
“address“
6. Deactivate “DHCP“ and enter under “Static configuration“:
IP address: 169.254.10.100; Subnet mask: 255.255.0.0
“Standard gateway“ and “DNS Server“ remain empty
7. Click on “Apply” and wait until the program shows the IP
security camera.
The wireless connection between the IP security
camera and the router is not working.
1. Check the wireless settings and in particular the entered
code. All WLAN channels may not be enabled. Adjust the
“Region” setting when entering the Wireless settings.
2. You router may allocate changing local IP addresses each
time it connects. Search for the IP security camera again
using supra IPCam Config.
IP security camera can be reached locally but not
through the Internet.
This generally always occurs when Port forwarding is not or is
incorrectly set up in the router.
Read section Setting up the Router, and information cont-
ained on Internet page:
http://www.ipc-info.com.
Internet connection via 3G/4G mobile phone
networks.
In case of an Internet connection via a 3G/4G mobile phone
network, no public IP address may be allocated to your In-
ternet access. In this case you have to apply to your Internet
provider to provide you with a public IP address.
Also, the option “Open Internet” must be activated with the
Internet provider “Drei.at“.
Access via the public address is not possible from your
own network.
Generally it is not possible to call up the IP security camera
via the Internet from the same network the camera is connec-
ted to. This can only be done using the local network address.
25


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