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Loewe klang bar5 mr Manual

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Loewe klang bar5 mr
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Troubleshooting
In the event of a device failure, we recommend that you check the list below before calling the helpline.
Problem Possible cause Remedy/notes
The system does not re-
spond to button press
A software error may have caused the device to stop receiv-
ing commands from the buttons, and the device must be
restarted by unplugging it.
Unplug the unit from the power supply for a few minutes,
then plug it in again.
No sound from the sound-
bar.
a. Incorrect source input is selected
b. The soundbar is muted
c. A software error may have caused this problem.
d. The soundbar cannot decode the input audio signal
e. Some or all of the WDAL2.0 switches are in the
incorrect position.
a. On the remote control, select the correct audio input.
b. Press the MUTE button
c. Reset the unit to factory settings
(see chapter “Basic Operation”)
d. Try to change Digital output settings on source device
to PCM.
e. If you do not have any external speakers connected,
make sure all the switches on the rear are set to OFF
and the SUB switch is set to SMALL or LARGE.
No sound from the wireless
subwoofer.
a. Automatic pairing failed
b. The volume is too low
c. The subwoofer switch on the back of the soundbar is
set to OFF.
a. Pair the subwoofer manually
b. Increase the volume. Press the + button on the sound
bar or on the remote control.
c. On the back of the soundbar, change the position of
the SUB switch to SMALL or LARGE.
The subwoofer is idle or
the subwoofer indicator
does not light.
A software error may have caused this problem. Unplug the power cord and plug it in again after 3 minutes,
to reset the subwoofer.
Distorted sound or echo. The TV speakers may cause echo if they are not synchro-
nized with the sound of the soundbar.
If you play TV audio through this product, make sure the TV
is muted.
A Bluetooth device cannot
connect to the soundbar.
a. The device does not support compatible proles
required for the soundbar.
b. You have not enabled the Bluetooth function of the
device.
c. The Soundbar is already connected to another Blue-
tooth device.
a. Only devices with Bluetooth prole A2DP, AVRCP are
compatible.
b. For information on enabling this function, see the
device user guide.
c. Disconnect the connected device, then try again.
The audio playback quality
of the connected Bluetooth
device is poor.
Bluetooth reception is poor. Move the device closer to the soundbar or remove obsta-
cles between the device and the soundbar.
Wi-Fi connection cannot be
established.
a. Wi-Fi network may be unavailable.
b. Wi-Fi signal is very weak.
c. You are entering an incorrect password.
a. Check the availability of WLAN network on the router.
b. Place the Wi-Fi router closer to the unit.
c. Make sure that the password is correct.
Cannot achieve outstand-
ing Dolby Atmos® eects.
For non-HDMI connections (such as USB, Bluetooth, OPTI-
CAL or AUX), limited surround eects are generated.
For information on how to get the best Dolby Atmos eects,
see the “Dolby Atmos®” chapter.
Cannot discover the Play-Fi
supported device from the
app.
Device may be disconnected from Wi-Fi. Make sure the device is connected to the Wi-Fi.
Cannot play Play-Fi music.
a. Service or content has been terminated.
b. First setup of soundbar failed.
c. You have used the soundbar previously as Stereo Pairs
or Surround Sound in the Play-Fi app.
a. Certain network services or content available through
the device may not be accessible in case the service
provider terminates its service.
b. If the rst setting is not successful, close the DTS Play-
Fi Application. Restart the application.
c. If the speaker is set as Stereo Pairs or Surround
Sound, it must be disconnected in the app before
being used separately.
Troubleshooting
… 24 …


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