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Art 40-60
User guide
130
Troubleshooting
Problem Possible cause Remedy / Instructions
Although the file is visible on the media server,
it is not displayed in the MediaPortal.
The file is not made available by your media
server.
Change to your media server. For this, also
read the chapter Technical data, section
Media – Media server software.
A media file that is displayed can not be played
back.
The format of the file is not supported (see also
limitations in chapter Technical data, section
Media – File formats supported.
No remedy.
Characters received in the WLAN code of the
wireless router cannot be entered for the
network configuration at the TV set.
The device does not support all special cha-
racters.
Change the WLAN key of the router.
When searching for wireless routers, no de-
vice is found.
The router is not ready for wireless commu-
nication.
Check your wireless router.
Try to make the connection again a few mi-
nutes later.
Should there be any interference during wireless network operation such as disruptions during playback or slow reactions by devices to
commands, you could try the following:
- Keep at least three metres distance from microwave ovens, bluetooth devices, mobile telephones and Wi-Fi compatible devices such as
printers and PDAs.
- Change the active channel on the WiFi Router.
130


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  • When switching on, it takes 3 to 4 cycles of manual switch before finally switched on Submitted on 26-2-2017 at 09:37

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