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6.2 TROUBLESHOOTING
PROBLEM CAUSE / SOLUTION
No power.
Check to see that the power cord is fully plugged into the back of the product and into the
wall. Make sure the power cord is fully seated into the back of the product.
You may be in “Energy Saver Mode”. Press the “Energy Saver” button to see if the console
turns on.
Verify that all customer assembly connections are working properly. Unplug and re-plug
each connection to verify. Look to see if any cables were pinched during assembly.
Wireless heart rate is
not working.
Potential reasons for the wireless heart rate not to work properly include:
The wireless heart rate is turned OFF in the Settings Menu. Enter the Settings
Menu and verify that WIRELESS HR is turned ON.
There is poor contact between the telemetry heart rate strap and the skin.
There is electrical interference from electrical appliances with the telemetry heart
rate strap from uorescent lights, kitchen appliances, etc. Move the product to a
different location or move electrical appliances away from the product.
The battery in the Heart Rate Telemetry Strap needs to be replaced. The battery is
a CR2032 (3V).
Heart rate reading is initial-
ly detected and functioning
normally but then is lost.
Use of personal electronic devices, such as cell phones and portable mp3 players, cause
external noise interference.
Equipment is in close proximity to other sources of noise such as audio / video equipment,
fans, two way radios, and high voltage/high current power line.
Remove the source of noise or reposition the exercise equipment.
Contact heart rate sensors
are not reading my heart
rate correctly.
Be sure to grasp the sensors rmly and keep hands still. If heart rate seems substantially
higher or lower than expected, remove hands from sensors until heart rate disappears.
Tips for contact heart rate:
Dry hands to prevent slipping on the sensors.
Apply hands to all four sensors (two in each hand).
Grasp sensors rmly.
Apply constant pressure to the sensors.
May need to wait longer for heart rate to display.
Note: The heart rate hand pulse sensors provide an approximate heart rate value.
The sensors are not medical devices and should not be used in any type of medical ap-
plication.
Stuck key error is
displayed.
One of the keys is stuck under the plastic console shell. Check all keys and unstick the
one that is stuck. If that does not work, unplug the unit and plug it back in.
Console turns off when not
in use.
The unit will go into Energy Saver mode after ve minutes of inactivity. Press the ENERGY
SAVER button to turn the console on.
Console display looks
strange or has an error
message and is not func-
tioning.
Unplug or turn the unit OFF to reset the console and then turn ON or plug the console
back in. Repeat multiple times if the console error message still appears. If the problem
persists, contact Customer Support Services.
30


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