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callout and repair costs even if it falls within the warranty
period.
You can fix the following faults yourself.
9.3.1 Appliance function
Defect Cause Remedy
The appliance is
not working.
The appliance is not switched on. uSwitch the appliance on.
The power plug is not properly
plugged into the socket.
uCheck the power plug.
There is something wrong with the
power outlet fuse.
uCheck the fuse.
Power cut uKeep the appliance closed.
uProtecting food: Lay freezer packs on top of the food or
use another freezer if the power is off for a prolonged
period.
uDo not re-freeze defrosted food,
The appliance plug does not fit the
appliance properly.
uCheck the appliance plug.
Temperature is not
cold enough.
The appliance door is not closed
properly.
uClose the appliance door.
Not enough ventilation. uKeep ventilation grille clear, and clean it.
The ambient temperature is too
high.
uSolution: (see 1.4 Appliance range of use) .
The appliance was opened too
many times or for too long.
uWait to see if the required temperature corrects itself.
If not, contact Customer Service (see 9.4 Customer Serv‐
ices) .
Too much fresh food was placed
inside without SuperFrost.
uSolution: (see SuperFrost)
The temperature is set incorrectly. uTurn down the temperature and check after 24 hours.
The appliance is too close to a heat
source (oven, radiator, etc).
uMove the appliance or the heat source.
The appliance was not correctly
installed in the recess.
uCheck if the appliance was installed correctly and that
the door closes properly.
The door seal is
defective or needs
to be replaced for
another reason.
The door seal can be replaced. It
can be replaced without the need
for special tools.
uContact Customer Services (see 9.4 Customer Services) .
The appliance
builds up too much
ice or condensa‐
tion.
The door seal may have slipped out
of its groove.
uCheck that the door seal is well fitted in the groove.
9.3.2 Features
Defect Cause Remedy
You cannot acti‐
vate the IceMaker.*
The appliance and therefore the
IceMaker are not connected.
uConnect the appliance (see the Installation Guide).
The IceMaker is
not producing ice
cubes.*
The IceMaker is not on. uActivate the IceMaker.
The drawer of the IceMakers is not
connected properly.
uPush the drawer in correctly.
The water connection is not open. uOpen the water connection.*
The internal light
does not come on.
The appliance is not switched on. uSwitch the appliance on.
The door was open for longer than
15 minutes.
uInterior lighting turns off automatically after approx. 15
min. with the door open.
Customer help
24 * Depending on model and options
24


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