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6.6 Customer service
First check whether you can correct the fault yourself by refer-
ence to the list (see Malfunction). If this is not the case, please
contact the customer service whose address is given in the
enclosed customer service list.
WARNING
Risk of injury if repair work is not carried out professionally!
uHave any repairs and action - not expressly specified - on
the appliance and mains cable carried out by service
personnel only. (see Maintenance)
uRead the appliance
designation
Fig. 10 (1)
, service
No.
Fig. 10 (2)
and
serial No.
Fig. 10 (3)
off the type plate
located inside the
appliance on the left-
hand side.
Fig. 10
uNotify the customer service, specifying the fault, appliance
designation
Fig. 10 (1)
, service No.
Fig. 10 (2)
and serial No.
Fig. 10 (3)
.
wThis will help us to provide you with a faster and more accu-
rate service.
uKeep the appliance closed until the customer service
arrives.
wThe food will stay cool longer.
uPull out the mains plug (not by pulling the connecting cable)
or switch off the fuse.
7 Malfunction
Your appliance is designed and manufactured for a long life
span and reliable operation. If a malfunction nonetheless
occurs during operation, check whether it is due to a handling
error. In this case you will have to be charged for the costs
incurred, even during the warranty period. You may be able to
rectify the following faults yourself:
Appliance does not work.
The appliance is not switched on.
uSwitch on the appliance.
The power plug is not properly inserted in the wall socket.
uCheck power plug.
The fuse of the wall socket is not in order.
uCheck fuse.
The compressor runs for a long time.
The compressor switches to a low speed when little cold is
needed. Although the running time is increased as a result,
energy is saved.
uThis is normal in energy-saving models.
SuperFrost is activated.
uThe compressor runs for longer in order to rapidly cool the
food. This is normal.
SuperCool is activated.
uThe compressor runs for longer in order to rapidly cool the
food. This is normal.
A LED on the bottom rear of the appliance (at the
compressor) flashes regularly every 15 seconds*.
The inverter is equipped with a diagnostic LED.
uThe flashing is normal.
Excessive noise.
Speed-controlled* compressors may produce varying
running noise due to different speed steps.
uThe sound is normal.
A bubbling and gurgling noise.
This noise comes from the refrigerant flowing in the refriger-
ation circuit.
uThe sound is normal.
A quiet clicking noise.
The noise is produced whenever the refrigeration unit
(motor) automatically switches on or off.
uThe sound is normal.
A hum. It is briefly a little louder when the refrigeration
unit (the motor) switches on.
The refrigeration increases automatically when the Super-
Frost, function is activated, fresh food has just been placed
in the appliance or the door has been left open for a while.
uThe sound is normal.
The refrigeration increases automatically when the Super-
Cool function is activated, fresh food has just been placed
in the appliance or the door has been left open for a while.
uThe sound is normal.
The ambient temperature is too high.
uSolution: (see 1.2)
A low hum.
The sound is produced by air flow noise of the fan.
uThe sound is normal.
Vibratory noise.
The appliance is not standing firmly on the floor. As a result,
adjoining units or objects are set into vibration by the
running refrigeration unit.
uMove the appliance away a little and align it using the
adjustable feet.
uMove bottles and containers apart.
Flow sound at the soft stop mechanism.
The noise is produced when the door is opened and
closed.
uThe sound is normal.
The temperature display indicates: nC, at the same time
the audible alarm sounds.
The two appliances are not electrically interconnected.
uConnect the appliances by way of the bus cable housing.
See installation instructions, section on fitting hoses
and cables.
uIf the nC display persists, contact customer service.
The temperature display indicates: F0 to F9
There is a fault.
uContact the customer service. (see Maintenance).
The temperature display reads:FE
There is a fault.
uContact the customer service. (see Maintenance).
The temperature display indicates power failure . The
warmest temperature reached during the power failure
appears in the temperature display.
The freezer temperature rose too high over the last hours or
days due to a power failure or power interruption. When the
power interruption is over, the appliance will continue to
operate in the last temperature setting.
uTo cancel the display of the warmest temperature: press
alarm button
Fig. 2 (2)
.
uCheck the quality of the food. Do not consume spoiled food.
Do not re-freeze thawed food.
DEMO shines in the temperature display.
The demo mode is activated.
uContact the customer service. (see Maintenance).
Malfunction
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