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Defect Cause Remedy
to be replaced for
another reason.
The appliance
builds up too much
ice or condensa‐
tion.
The door seal may have slipped out
of its groove.
uCheck that the door seal is well fitted in the groove.
9.3.2 Features
Defect Cause Remedy
The InfinitySpring
is not working.*
There is air in the water system. uVent the water system (see the Installation Instructions,
Water Connection).
The water connection is not open. uOpen the water connection.*
The water flow
through the Infin‐
itySpring is irreg‐
ular.*
The aerator is dirty. uReplace the aerator. Contact Customer Services
(see 9.4 Customer Services) .
HydroBreeze is not
keeping refriger‐
ated goods moist.
The HydroBreeze is not on. uActivate the HydroBreeze.
There is not enough water in the
water tank.
uFill the water tank.
There is dirt in front of the concen‐
trator.
uClean the HydroBreeze.
The water tank is not clicked into
place properly.
uClick the water tank into place.
The cover of the Fruit & Vegetable-
Safe is in “low air moisture” mode.
uSet the Fruit & Vegetable-Safe to the “high air moisture
mode.
The internal light
does not come on.
The appliance is not switched on. uSwitch the appliance on.
The door was open for longer than
15 minutes.
uInterior lighting turns off automatically after approx. 15
min. with the door open.
The LED interior light is faulty or
the lid is damaged.
uContact customer service (see 9.4 Customer Services) .
The freezer
compartment
cannot be closed.*
The lock is on when the door is
open.
uUse the handle again.
AutoDoor FAQ
Defect Cause Remedy
The door opens at
a different speed.
The speed of the door depends on
how much is stored in it.
uNo action is required.
The motor stops
and the door does
not close.
There are objects blocking the
door.
uRemove the objects.
uPush the drawers all the way in.
uWait a while.
uMove the door manually.
The mechanism is blocked. uTo avoid damaging the hinge: Do not move the door
against the motor.
uContact customer service. (see 9.4.1 Contact Customer
Services)
The motor is overheated. uLet the motor cool down.
Customer help
30 * Depending on model and options
30


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