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BEFORE YOU CALL FOR SERVICE
Confirm before reporting the failure of Roboking 2.0.
Problem Solutions (Reference page)
The Roboking 2.0 will not
activate.
Confirm that the power switch is turned on. (Page 14) Ƭ
Confirm that the battery has been charged. (Page 17) Ƭ
Movements or travel path are
abnormal.
Carefully wipe the sensor with a smooth cloth. (Page 26) Ƭ
If the ultra microfiber mop is attached, confirm that it is mounted Ƭ
properly. (Page 21)
Turn on the power switch off and on. Ƭ
Suction power becomes weak. Check whether there is foreign material blocking the suction port. Ƭ
(Page 25)
Empty the dust bin. (Page 23) Ƭ
Clean the dust bin filter. (Page 24) Ƭ
Noise becomes louder. Confirm that the dust bin has been mounted properly. Ƭ
Confirm that the dust bin filter has been mounted properly. Ƭ
(Page 24)
Check whether foreign material is caught in the brush. (Page 25) Ƭ
Please check if there is any tape, gum or other kind of foreign Ƭ
materials are on the wheel.
The Roboking 2.0 cannot
be activated with the remote
control.
Replace the remote control batteries. (Page 11) Ƭ
Confirm that the control is within the coverage area of the main unit, Ƭ
which is less than 3 m or 9.84 ft. (Page 11)
Check whether the main power switch on the bottom is turned on. Ƭ
(Page 14)
The brush does not rotate. Clean the brush. (Page 25) Ƭ
Confirm that the brush has been mounted properly. (Page 25) Ƭ
The Roboking 2.0 will not
charge.
Remove objects around the home station. (Page 13) Ƭ
Confirm that the power supply is connected to the home station. Ƭ
(Page 13)
Wipe the charging terminal with a dry cloth. Ƭ
Press the reset button on the back of the home station for Ƭ
3 seconds while the Roboking 2.0 is attached to the home station.
(Page 14)
Automatically starts
searching for home station.
Automatically turns
the power off.
Roboking 2.0 will automatically return to the home station to recharge
when it's left uncharged or without cleaning order for more than 10
minutes.
The power supply cannot be
turned on.
Check that the power switch is turned on. (Page 14)
34


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