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Before Reporting Product Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may not be
malfunctions.
General Errors
Issue Solution
The product
does not work
properly
• Unplug the power cables and any external devices such as your TV, subwoofer, or
amplierfromtheproduct,thenplugtheminagain.
The power does
not turn on
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
The rear
speakers do not
produce sound
• Is the wireless receiver properly connected to the sound bar?
- If the LED on the back of the wireless receiver is blinking green or lit in red, it
means it is not connected. If the connection is established, a green light will
appear. Reconnect the wireless receiver to the sound bar. ([ See “Connecting the
Product” on page 6.)
• Is the rear speakers properly connected to the wireless receiver?
- Check whether the speaker cables are properly connected to the corresponding
terminals on the rear speakers and the wireless receiver. ([ See “Connecting the
Product” on page 6.)
Problems in Wireless Connection
Issue Solution
There is radio
interference
• Install the wireless receiver and the sound bar as close to each other as possible.
• Do not install the product on metal furniture.
• Wireless communication may not work properly in weak signal areas.
Before Reporting Product Malfunction
13


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