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4 Troubleshooting
Troubleshooting 39
Troubleshooting
4
Troubleshooting
General
Symptoms Cause & Solution
The unit does not work
properly.
yTurn off the power of this unit and the connected external device (TV, Woofer,
DVD-player, Amplier, etc.) and turn them on again.
yDisconnect the power cord of this unit and the connected external device (TV,
Woofer, DVD-player, Amplier, etc.) and then try connecting again.
yPrevious setting may not be saved when device power is shut off.
No Power
yThe power cord is unplugged.
Plug in the power cord.
yCheck whether electricity failed.
Check the condition by operating other electronic devices.
No sound
yIncorrect input source is selected.
Check the input source and select the correct input source.
yThe mute function is activated.
Press [ (Mute) or adjust the volume level to cancel the mute function.
yWhen you are using connection with a external device (set top box, Bluetooth
device etc.), adjust volume level of the device.
No woofer sound
yThe power cord of the subwoofer is not connected.
Plug the power cord into the wall outlet securely.
yPairing between the unit and the subwoofer gets disconnected.
Connect the unit and the subwoofer. (Page 16)
The remote control does
not work properly.
yThe remote control is too far from the unit.
Operate the remote control within about 7 m.
yThere is an obstacle in the path of the remote control and the unit.
Remove the obstacle.
yThe batteries in the remote control is exhausted.
Replace the batteries with new one.
The AUTO POWER function
does not work.
yCheck connection of the external device such as TV, DVD/Blu-Ray player or
Bluetooth device.
yCheck the state of SIMPLINK on your LG TV and turn off SIMPLINK.
yDepending on the connected device, this function may not operate.
LG Sound Sync does not
work.
yCheck whether your LG TV supports LG Sound Sync.
yCheck connection of LG Sound Sync (Optical or wireless).
yCheck sound setting of your TV and this unit.
The unit does not connect
with Bluetooth device
yTurn off the Bluetooth connection lock function. (Page 35)
39


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