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Resolución de problemas
En este capítulo se describen algunos problemas que se pueden producir cuando use
el teléfono. Para solucionar algunos de ellos, deberá llamar a su proveedor de servicios,
aunque la mayoría de problemas podrá solucionarlos usted mismo.
Mensaje Causas posibles Soluciones posibles
Error de la
tarjeta SIM
o USIM
No existe tarjeta
SIM o USIM en el
teléfono o se ha
insertado de forma
incorrecta.
Asegúrese de que la tarjeta SIM o
USIM se ha insertado correctamente.
Sin
conexión de
red/Se ha
perdido la
conexión de
red.
Señal débil o el
dispositivo está
fuera de la red
del proveedor de
servicios.
Muévase hacia una ventana o a un
área abierta. Compruebe el mapa de
cobertura del operador de red.
El operador ha
aplicado nuevos
servicios.
Compruebe si la tarjeta SIM o
USIM tiene más de 6-12 meses
de antigüedad. Si es así, cambie la
tarjeta SIM o USIM en la oficina de
su proveedor de red más cercana.
Póngase en contacto con su
proveedor de servicios.
Resolución de problemas
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