Manual LG GMM916 (page 31 of 37) (English)

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SMART DIAGNOSIS

ENGLISH

Hold the mouthpiece of your phone in front

of the speaker that

is located on the

right hinge of the

refrigerator door,

when instructed

to do so by the call

center.

Press and hold the Freezer Temperature

button for three

seconds while

continuing to hold

your phone to the

speaker.

After you hear three beeps, release the

Freezer Temperature button.

Keep the phone in place until the tone

transmission has finished. This takes about

3 seconds, and the display will count down

the time. Once the countdown is over

and the tones have stopped, resume your

conversation with the specialist, who will then

be able to assist you in using the information

transmitted for analysis.

Should you experience any problems with your

refrigerator, it has the capability of transmitting

data via your telephone to the LG service center.

This gives you the capability of speaking directly

to our trained specialists. The specialist records

the data transmitted from your machine and

uses it to analyze the issue, providing a fast and

effective diagnosis.

If you experience problems with your refrigerator,

call to the LG service center. Only use the Smart

Diagnosis feature when instructed to do so by the

LG call center agent. The transmission sounds

that you will hear are normal and sound similar to

a fax machine.

Smart Diagnosis cannot be activated unless

your refrigerator is connected to power. If

your refrigerator is unable to turn on, then

troubleshooting must be done without using

Smart Diagnosis.

Using Smart Diagnosis

First, call to the LG service center. Only use the

Smart Diagnosis feature when instructed to do so

by the LG call center agent.

Lock the display. To lock the display, press

and hold the Lock button for three seconds.

(If the display has been locked for over five

minutes, you must deactivate the lock and

then reactivate it.)

Open the right refrigerator door.

SMART DIAGNOSIS

NOTE

For best results, do not move the phone

while the tones are being transmitted.

If the call center agent is not able to get an

accurate recording of the data, you may be

asked to try again.

NOTE

Call quality differences by region may affect

the function.

Use the home telephone for better

communication performance, resulting in

better service.

Bad call quality either from a mobile or home

phone may result in poor data transmission

from your phone to the diagnostics call

centre, which could cause Smart Diagnosis

to not work properly.

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LG GMM916 Manual

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