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TROUBLESHOOTING
Wi-Fi
There's foam on
the rinsing course,
and there's
detergent left on
the clothes after
the washing.
Detergent was used when rinsing.
Please make sure that the detergent/softner is stored
correctly. (right: detergent / left: softener)
After the washing,
there's a scum on
the cloth.
You need to clean the inside of the ezDispense system.
When using both dispensers for liquid detergent, make
sure to run the
ezDispense Nozzle Clean
in advance.
Detergent,
softener leaks
from the lid of the
ezDispense
compartments.
You need the ezDispense compartment's horizontal
maintenance.
Leakage occurs when the
ezDispense
compartment is
tilted. Slide the
ezDispense
compartment out or in slowly
and use both hands for safety.
The lid isn't fully closed.
Securely close the lids to the
ezDispense
compartments. Be
careful not to lose the lids.
Symptoms Possible Cause & Solution
Your home
appliance and
smartphone are
not connected to
the Wi-Fi network.
The password for the Wi-Fi that you are trying to connect
to is incorrect.
Find the Wi-Fi network connected to your smartphone and
remove it, then register your appliance on
LG ThinQ
.
Mobile data for your smartphone is turned on.
Turn off the
Mobile data
of your smartphone and register
the appliance using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
The wireless network name (SSID) should be a combination
of English letters and numbers. (Do not use special
characters).
Symptoms Possible Cause & Solution
global_main.book.book Page 68 Sunday, October 16, 2022 2:28 PM
68


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