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TROUBLESHOOTING
Operation
Thumping sound The clothes may be out of balance.
Pause the programme and redistribute the clothes after the door unlocks.
Vibrating noise Package materials are not removed.
Remove package materials.
The clothes may be unevenly distributed in the drum.
Pause the programme and redistribute the clothes after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the
Levelling the Appliance
instruction to adjust the levelling of the
appliance.
Floor not rigid enough.
Check if the floor is sold and does not flex. See the
Installation Place
Requirements
to select the proper location.
Symptoms Possible Cause & Solution
Water is leaking. House drain pipes are clogged.
Unclog waste pipes. Contact plumber if necessary.
Leakage is caused by improper installation of drain hose or clogged
drain hose.
Clean and straighten the drain hose. Check and clean the drain filter
regularly.
Drain pump filter cap is not fitted correctly.
Refit the drain pump filter.
Appliance does not
operate.
Control panel has powered off due to inactivity.
This is normal. Press the
Power
button to turn the appliance on.
Appliance is unplugged.
Make sure that the cord is plugged securely into a working outlet.
Water supply is turned off.
Turn the water supply tap completely.
Controls are not set properly.
Make sure that the programme is correctly set. Close the door and press
the
Start/Pause
button.
Door is open.
Close the door and make sure that nothing is caught under the door
preventing it from closing completely.
Symptoms Possible Cause & Solution
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