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Before Reporting Product Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may not be
malfunctions.
General Errors
Issue Solution
The product
does not work
properly
Unplug the power cables and any external devices such as your TV, subwoofer, or
amplier from the product, then plug them in again.
The power does
not turn on
Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
There is no
sound
Is the volume set to minimum?
- Press the Volume button on the remote control to turn up the volume.
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
Is the mute function activated?
- If all LEDs blink orange, the mute function is on. Press the Mute button to
unmute.
Is the correct product function selected according to the external device connected?
- Press the Function button to check if you selected the correct function.
The subwoofer
does not
produce sound
Is the product properly connected to the wireless subwoofer?
- If the LED on the front of the wireless subwoofer is blinking green or lit in red, it
means it is not connected. If the connection is established, a green light will appear.
Reconnect the product to the wireless subwoofer. ([ See “Connecting the
Product” on page 6.)
The remote
control does not
work properly
When using the remote control, point it at the front of the product.
Use the remote control within a 7-m radius of the product.
Replace the batteries with new ones as needed.
LG Sound Sync
does not work
Check whether your TV supports LG Sound Sync.
Check if the TV is properly connected to the product via an optical cable.
- Press the Settings button on the TV remote control to check if the function is
turned on in [LG Sound Sync].
Before Reporting Product Malfunction
38


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