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ENGENGLISH
TROUBLESHOOTING
TROUBLESHOOTING
Problem Solution
Cannot control the
TV with the remote
control.
Check the remote control sensor on the product and try again.
Check if there is any obstacle between the product and the remote control.
Check if the batteries are still working and properly installed ( to , to ).
No image display
and no sound is
produced.
Check if the product is turned on.
Check if the power cord is connected to a wall outlet.
Check if there is a problem in the wall outlet by connecting other products.
The TV turns off
suddenly.
Check the power control settings. The power supply may be interrupted.
Check if the Automatic Standby or Off Time feature is activated in the TIME
settings.
If there is no signal while the TV is on, the TV will turn off automatically after 15
minutes of inactivity.
When connecting to
the PC (HDMI/DVI),
‘No signal’ or ‘Invalid
Format’ is displayed.
Turn the TV off/on using the remote control.
Reconnect the HDMI cable.
Restart the PC with the TV on.
If Skype doesn’t
start
Check whether the Video Call Camera is properly connected to the USB port on
the TV.
Check the network connection status.
If the Notification
Window is not
displayed when a
call is received
Check that your status is not set as “Do not disturb”.
When using certain TV functions, incoming calls can’t be received
(e.g. during a software update, etc.).
Check ‘Privacy Settings’ is “Allow calls from people in my contact list only”.
If there’s echo (e.g.
when you hear your
own voice played
back through the
speakers)
Change the home theater audio setting to stereo rather than surround.
Reduce the speaker volume.
Too much echo in the room can decrease audio quality.
Test microphone using the ‘Echo / Sound Test Service’.
If you’re not able to
receive any video or
if it is of low quality
Internet or network congestion can degrade video quality.
Using wireless can also degrade video quality. We recommend using a wired
internet connection.
Screen quality can decrease when using Zoom-In. We recommend you use
minimum zoom during video calls.
Check whether the call quality information is marked as “critical”. If this is the
case, video quality can be degraded.
If the call ends
abruptly
When certain TV functions are activated, the call may be disconnected. (e.g.
Sleep timer, etc.)
Do not unplug the Video Call Camera during a call.
If the Skype menu
does not appear on
the Premium menu
Connect the camera to your TV, then update the software. For details about
how to update the software, refer to your TV manual.
Other issues
Issues may arise from network congestion of problems with the Skype network.
For further inquiries about Skype functions, visit www.skype.com.
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