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FAQs
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Problem Actions
HDMI
Sound is unusual
Set the sound setting of the connected equipment to “2ch L.PCM”.
Check the [HDMI1 / 2 / 3 / 4 Input] setting in the Sound Menu. (p. 45)
If digital sound connection has a problem, select analogue sound
connection. (p. 117)
Pictures from
external equipment
are unusual when
the equipment
is connected via
HDMI
Check the HDMI cable is connected properly. (p. 110)
Turn the TV and equipment Off, then turn them On again.
Check an input signal from the equipment. (p. 119)
Check the output resolution of the equipment.
Use equipment compliant with EIA/CEA-861/861D.
Network
Cannot connect to
the network
Check the LAN cable is connected properly. (p. 92)
Check the connections and settings. (p. 92 - 97)
Check the network equipment and network environment.
The router may not be set to issue IP address automatically. If the
network administrator prefers to allocate an IP address, set an IP
address manually. (p. 94)
The router may be using MAC address filtering (security setting).
Confirm the MAC Address of this TV (p. 97) and set the router to be able
to use it.
If the problem persists, consult your Internet Service Provider or
telecommunications company.
Cannot select the
file during DLNA
operations
Is media server of the connected equipment prepared? (p. 91)
Check applicable data format. (p. 114, 115)
Cannot operate
VIERA Connect
Check the connections and settings. (p. 92 - 97)
The server or connected line might be busy now.
Other
The TV does not
switch On
Press and hold the standby On / Off switch on the remote control for
about 1 second if Power LED is red.
Check the mains lead is plugged into the socket.
The fuse in the mains plug may have blown. Replace it with one of an
identical rating (p. 4)
The TV goes into
Standby mode
Auto power standby function is activated. (p. 10)
The TV enters Standby mode about 30 minutes after analogue broadcast
ends.
The remote control
does not work or is
intermittent
Are the batteries installed correctly? (p. 7)
Has the TV been switched On?
The batteries may be running low. Replace them.
Point the remote control directly at the front of the TV (within about 7 m
and a 30 degree angle of the front of the TV).
Situate the TV so that sunshine or other sources of bright light do not
shine on the TV’s remote control signal receiver.
Parts of the TV
become hot
Temperature rises of parts of the front, top and rear panels will not pose
any problems in terms of performance or quality of the TV.
Permanently lit
spots on screen
Due to production process involved in this technology this may result in
some pixels which are permanently lit or unlit. This is not a malfunction.
Overcurrent error
message appears
The connected USB device might cause this error. Remove the device
and turn the TV Off with Mains power On / Off switch, then turn it On
again.
Check if foreign objects are inside the USB port.
An error message
appears
Follow the message’s instructions.
If the problem persists, contact your local Panasonic dealer or the
authorized Service Centre.
123


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