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ENGLISH
30
TROUBLESHOOTING
TROUBLESHOOTING
Nothing is displayed on the screen.
Is the monitor's power cord
plugged in?
y
Check if the power cord is correctly plugged into the power outlet.
Is the power LED on?
y
Check the power cable connection and press the power button.
Is the power on and the power
LED displaying white?
y
Check that the connected input is enabled (Menu > Quick Settings >
Input).
Is the power LED blinking?
y
If the monitor is in sleep mode, move the mouse, or press any key
on the keyboard, to switch the display on.
y
Check if the computer is turned on.
Is the OUT OF RANGE
message being displayed?
y
This occurs when signals transferred from the PC (graphics card)
are out of the horizontal or vertical frequency range of the monitor.
Please see the Product Specification section of this manual to set
the appropriate frequency.
Is the No Signal message being
displayed?
y
This is displayed when the signal cable between the PC and the
monitor is missing or disconnected. Check the cable and reconnect
it.
The screen may not be dis-
played properly when
configuring DisplayPort 1.2 in a
Mac product.
y
DisplayPort 1.2 may not be supported depending upon the Mac
product. Please contact the manufacturer.
Cannot control some functions of OSD.
Are some functions not avail-
able when you press the Menu
button?
y
The OSD is locked. Go to Menu > General and set OSD Lock to Off.
The screen retains an image.
Does image sticking occur even
when the monitor is turned off?
y
Displaying a still image for a prolonged time may cause damage to
the screen, resulting in the retention of the image.
y
To extend the lifetime of the monitor, use a screensaver.
Screen display is unstable and shaky / Images displayed on the monitor leave shadow trails.
Did you select the appropriate
resolution?
y
If the selected resolution is HDMI 1080i 60/50 Hz (interlaced), the
screen may be flickering. Change the resolution to 1080p or the
recommended resolution.
y
Vertical Frequency: In order to display an image, the screen must be refreshed dozens of times per
second, like a fluorescent lamp. The number of times the screen is refreshed per second is called
vertical frequency, or refresh rate, and is represented by Hz.
y
Horizontal Frequency: The time it takes to display one horizontal line is called the horizontal cycle. If
1 is divided by the horizontal interval, the result is the number of horizontal lines displayed per second.
This is called horizontal frequency and is represented by kHz.
NOTE
30


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