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Solución de problemas de instalación del software de la impresora
51
Solución de problemas de instalación del software de la
impresora
Si el software de la impresora no se instala correctamente, aparece un mensaje de error de
comunicación al intentar imprimir. Puede que tenga que desinstalar y volver a instalar el software de
la impresora.
Si, al introducir el CD del software de la impresora, no sucede nada, siga
estos pasos.
1 Cierre todos los programas abiertos.
2 Reinicie el ordenador.
La impresora está configurada como predeterminada.
Para establecer la impresora como predeterminada, siga estos pasos:
1 Haga clic en Inicio Configuración Impresoras.
2 Haga clic con el botón derecho en Lexmark Z600 Series y asegúrese de que
selecciona Establecer como opción predeterminada.
La impresora está conectada directamente al ordenador. Si está conectada mediante un
dispositivo externo como un concentrador USB, un escáner o un fax, ejecute los pasos
siguientes para corregir el problema:
1 Desconecte la impresora de cualquier dispositivo externo.
2 Conecte la impresora directamente al ordenador con un cable USB.
3 Siga estas instrucciones para imprimir una página de prueba:
a Abra el Centro de soluciones Lexmark. Para obtener ayuda, consulte la
página 8.
b En la ficha Mantenimiento, haga clic en Imprimir una página de prueba.
Si se imprime la página de prueba, el problema puede estar relacionado con
los dispositivos externos y no con la impresora. Consulte la documentación
que se facilita con los dispositivos externos para obtener más información.
Si la página de prueba no se imprime, consulte la Ayuda del software de la
impresora para obtener más información acerca de la solución de
problemas.
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